Add custom fields to knowledge search results
Authentication token to be shared between Dynamics 365 and SharePoint Online
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Ability to merge CRM fields on KB Articles
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Ability to import pictures for inserting into Knowledge Articles
Currently, all pictures have to be available in an externally hosted website. The user has to copy the URL and insert this into the Article.
Most competitor apps allow users to upload pictures into an Image Library within the Knowledge app
Thank you for your feedback.
This is a great suggestion! We are working on inline image feature now, so you can copy/paste image or upload image from file explorer, please check release notes.
Sincerely,
PM, Microsoft.
Views field should also count views via direct link to knowledge article (not popped out from knowledge search)
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Provision to Filter Categories for Knowledge Article based on User Settings
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Knowledge article should be rated like MS Teams
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Enable custom font for KB article Editor
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
"Hierarchy Settings" for the entity "Knowledge Articles"
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Improve Customer Service Hub / Old Web Client for Tickets KB etc.
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.