Notify me of cnhages to a Knowledge Article
A feature that allows us to customize the quick find view of knowledge articles.
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Enable KB article rating (thumbs up) within the Relevance Search result list
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Information category on article entity.
On article entity, it would be great to be able to choose multiple information categories as required item.
Cannot choose them currently.
Thank you for your feedback.
We released this feature as part of the functionality in Dynamics 365 Knowledge Management on CSH and other UC Apps. Customers can related an article to multiple categories.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/configure-knowledge-categories-articles
Please let us know if you are referring to any other feedback as part of this idea.
Sincerely,
PM, Microsoft.
Knowledge base search extension by ignored entities
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Knowledge Article when opened in a new window should adjust accordingly similar to other D365 forms
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Setting of increasing the number of characters of [Topic] name on the record view.
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Persistent URLs for articles
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Search for
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Add heart symbol to set article up as favorite to "popped out articles"
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.