Case based service management
Customer service is the key of of every SMB's. Current service management module supports only product/item manufacturing businesses. It should be tweaked to support case based service management.
Add the field "Quote No." in to the Posted Service Invoice/Creditmemo
Hello together, Many end customers insist that the number of the offer is printed on the invoice so that it can be checked during invoice control. In the sales area, the field "Quote No." not included in the invoice in the service area. Please add the field to Posted Service Invoice/Creditmemo ...
Make "your reference" field visible on Service Order, Service Invoice and posted Service invoice in pages and in default datasets
Make "your reference" field visible on Service Order, Service Invoice and posted Service invoice in pages and in default datasets
Service Order Resource costs should post to the General Ledger
When a Resource is posted on a Service Order, the entries posted will only DR. AR and then CR. Sales to the General Ledger (GL). It does not post the Resource Costs to the GL. I would expect it to record the costs to the GL that is associated with the Service Order. Without the costs, it's rec...
Creating service items – “Blocked/Sales Blocked” items should not be shown
When creating a service item manually, blocked items (either is Blocked or “Sales Blocked”) should not be shown on the lookup item list. Like as for blocked items on sales order lines.
E-mail body tekst service
We have not got the option to add an e-mail body tekst for our service documents, like service invoice. Can this be added into Business Central. We would like to have the same option as on the sales invoices, For the Sales Invoices we have the option in the screen report selection - sales to e...
Service Module: Add and manage the payment method and SEPA levy mandates into service invoices
Currently Business Central don't offer to users to fill a payment method code and SEPA direct debit mandate informations in the Service Contract. Therefore you have no choice for submitting recurring service invoice to SEPA direct debit collection process. SMATI Abdel.
Email Service Work Order
When implementing service for customers a common request is the ability to email the service work order. This would be a great addition to the module.
Correct Service Invoices
It is possible to correct a posted sales Invoice in Business central. But it is not possible to correct a posted Service Invoice. Out customer aksed us to check if it is possible to have the same function in the posted service invoices to correct a posted service Invoice document. We think this n...
Please add your valuable votes and comments to the suggestion above instead.
Sincerely,
Andrei Panko
PM, Microsoft
Service Order
We suggests an option to be able to invoice on an ongoing basis, for a service order without it having to be completed.
Administrator