Customer Case, Scheduler in Service Management
Service Management lack of - Customer Case to let customer submit their issue. - Job Scheduler in Calendar view or gant hart. - Capture customer signature after completing a service job. There has not been much improvements in SM module.
Expand service module for internal workshops
Hi,
It would be good if service module could be expanded so that can include internal services, for example servicing their own fixed assets.
That would mean that we can create service items from Fixed assets and to add additional fields for information regar...
Assemble-to Order functionality for Service
Sales Orders (lines) has the functionality / ability to process Assembly Orders automatically, during Shipment posting. If the posted item set to Replenishment system = Assembly, and Assembly Policy = Assemble-to-Order. Same functionality should be available for the Service Orders as well.
Best regards,
Business Central Team
Bug 3807: III.8.1 Posting in Service Mgt Module excluding IC Partner Codes
The Service Mgt Module totally ignores IC Partner Codes defined in the customer master data records when posting Service Invoices and Service Credit Memos.
Reproduction steps:
- Intercompany Set up is done and...
STATUS DETAILSNeeds Votes
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team
Allow multi-selection of service items to add into a service contract
Currently, to add a Service Item to a Contract, we have to add each item in the Contract line by selecting the Service Item No. in the column.
When the list opens in the Service Items page, you have the option to multi-select. But this only adds the last item into the Contract line.
...
Remove Service contract item limitations set by ship to address
Hi, Current Service Contract requires to define ship-to address. Same time we cant assume that all service items will have one and same ship-to address. Please consider removing limitations affecting service contract usability. In our case we can have 100 different service items in one contra...
Best regards,
Business Central Team
Text Lines on Service Contract Lines
During several years our customers are asking for an opportunity to add (free) text lines on service contract lines which are transferred to service invoice lines. This can be: - general text lines which gives some more information about the service and - item related text lines (for instance a ...
"Create Contract Service Orders" -batch run to consider "One Service Item Line/Order" setup
Service Management Setup contains setting "One Service Item Line/Order", which "specifies that you can enter only one service item line for each service order". Based on this, you will have one Service Item per Service Order, if the above mentioned setting is set to TRUE. Related to this, Service...
Best regards,
Business Central Team
Service External document number is missing
The very important field External document number is missing in Service.
Best regards,
Business Central Team
Option to attach documents on Opportunity Card, Service Order, and Service Quote
Currently, the only options from those pages are to attach link with a description, or notes, and I believe it would be a great implementation to also add the option to attach documents in the Opportunity Card, Service Order, and Service Quote, as the functionality already exists for other parts ...
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