Mutli Day scheduling
Having read through the instructions, and sill not being able to create proper multi day scheduling is a bit frustrating. My industry means my techs are traveling all over the US, usually for a minimum of a two-day effort. What we need is an automated process in D365 that we choose multiple ...
Multiple Resources should be able to Assign across Schedule board not as Crew
Schedule board should allow Multiple resources to be assigned to one Work order through Schedule board where a group leader should be able to be assigned to perform the action, Creating crews for around 100 users and 100 vehicles is a difficult task.
Predicted Activity Learning and Automatic Application
We'd like an AI driven function to derive learned values for activity durations at activity type and other attribute levels within work order. This should learn at at an area and individual engineer level. The data needs to be relevant and good to use, so should consider volume of activities u...
Schedule Board - time display across the top of each board - Make it less jumbled
The new schedule board that is being implemented on April 1, 2023 displays the time as 1:00 pm, 2:00 pm, etc, if you have the display size set to 100. Once you start to decrease the display size the times across the top start to get smashed together instead of shrinking and adjusting appropri...
Schedule Board - Map Details - Display size
The old schedule board that is being deprecated on April 1, 2023 displayed several lines of info when hovering over a work order on the map. The new schedule board that is being implemented on April 1, 2023 displays just a few lines and then you have to scroll to see the rest of the informati...
See Travel Time from previous and next job while trying to find best spot for scheduling
When scheduling a Work Order, to find the best time, it would be nice if the system looked at jobs later in the day. Right now the system is only looking at jobs prior but if there is a work order scheduled later in the day, it should take that work order into account for travel time. Would ...
Add an option to lock the duration of existing bookings that are planned during the optimization range
In most of our customer's use case scenarios, they will be using the RSO to shuffle around the planning over a period that already contains existing bookings. However, when executing the RSO over a time period that already contains bookings, the current default behavior is that the RSO will ad...
Feature/Option that locks user experience while RSO in flight
It would be good enhancement for RSO if we have a feature/option to lock manual intervention on Work Orders/Bookings which are picked for Optimization. Users should be notified that the record is being optimized/processed till the time RSO is in flight.
We were experiencing is...
Product Enhancement
This is about Software Engineers understanding the "Logical Function" similarities, versus the "Physical appearance and Nomenclature" differences. That "Project Functionality" is just a more complex form of "Field Service". That resources need to be Planned, Scheduled, Costed, Charged for both ...
Resource Requirement is stored according to the 24 hours
We have created our calendar template with 8 hours duration. Project Task is working fine with 8 hours. From Project teams if we generate the requirements, the Resource Request is considering as 24 hours instead of 8 hours. The duration field on the Resource Requirement is stored in days. The fa...
Thanks for your feedback, I understand this can be an issue. We will evaluate the request and get back to you.
Field Service PM team.
Administrator
Are you referring to crew scheduling? RSO does not currently support crew scheduling. However, scheduling assistant does. This would allow you to schedule a resource and equipment. Resource crew scheduling in Dynamics 365 Field Service | Microsoft Docs
- Field Service PM team