Using interaction-triggers in Real-time Marketing Journeys
Real-time Marketing Triggers has several "Standard Triggers" for email interactions. In Real-time Marketing Journeys, you can branch your journey using some of them (Email Link Clicked and Email Opened). We want to contact our customer via another channel if our email does not reach them becau...
Marketing Emails should be call from CRM Workflow
Marketing Emails should be call from CRM Workflow instead of sending it through customer journey or using quick send button. We have some conditions/triggers based on which we want to send marketing emails to our customers.
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Real Time Marketing - Event Triggers - Allow Us to Send Related Entity Record vs. Single Field Value Attribute (like Standard Triggers)
Standard Triggers, created and provided by Microsoft when you install D365 Marketing, allow us to access an entire related entity record and not just a field value. For example, the Event Registration Created trigger gives us access to the related Event record to pull all kinds of information...
This is currently being worked on and should be included in the June release.
Auto and quick event confirmation/reminders
Create an easy trigger or automatic flow for registration confirmations and reminders. At the moment we use the customer journeys to send a confirmation and the reminders after an event registration based on a segment with people who registered. we use this for every event and it would be a r...
this can be achieved using the 'marketing event registration' trigger
Add a new trigger to track email actions
We need a new trigger for the email actions, we have a case where we need to take out a contact from a customer journey if the contact replied to the previous email on the journey, currently we just have 1. Email opened 2. Email hard bounced 3. Email soft bounced 4. Any link clicked 5. Email del...
Thank you for your feedback!
We feel there should be more community votes to have this idea implemented.
Sincerely,
PM,
Dynamics 365 Marketing
Custom Event Triggers for Event Entity
The current Out of the Box triggers are focused on Contact, Lead, Opportunity, Incident, Email, Text and Push. We would really like to use triggers for Events as well. You can think of 'Event Registration' - 'Cancelled Event Registration' - 'Event date is within xxx days'
We've recently shipped 3 default triggers for events -
- Marketing event check-in created
- Marketing event registration created
- Marketing event registration canceled
Marketing Emails should be call from CRM Workflow
There are some scenarios where we want to send marketing emails on change of a field, we don't have that trigger point in email marketing. Marketing Emails can only be send through customer journey.
Thank you for your feedback.
We feel there should be more support to have this functionality implemented.
Sincerely,
PM,
Dynamics 365 Marketing
Approval registration for event!?
Hi Mircosoft Dynamics Marketing Team, Can Event have a control procedure that can approve the registration individually? (instead of cancel). Once I approve the registration, we will send the confirmation email to them in a short time. I am facing a problem which not all the attendee is applic...
Create Custom Event Triggers for Entities in Dataverse
You can now create Custom Event Triggers for external triggers only. It would be nice to create Custom Event Triggers for entities in Dataverse as well. Think about (1) 'Check-Ins', when a new Check-In is created. (2) 'Events registration', when a new Event registration is created (3) 'Webvisit'...
option to re-trigger workflow to contact on a customer journey
once contact is processed in a customer journey, if the contact is removed and re-added again then the workflow should be also re-triggered to that contact in marketing application
Administrator
This is planned and should the email blocked and bounced triggers should be available for journey orchestration in the August release.