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Tips entries

Future featuring the option to maintain technician TIP entries (e.g. diagnostics, repairs, installation) maybe helpful as a source of knowledge management to potentially share with other technicians and/or new associates for purpose to efficient our-technician services. Not having the option to ...

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Category: Service Management (43)

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Add new module for Internal Maintenance

Add new module for Internal Maintenance, like preventive, corrective, work orders.. like what Fracttal software is doing.

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Category: Service Management (43)

STATUS DETAILS
Completed
Ideas Administrator

With the introduction of the Asset Management module in the October 2019 release, it has become possible to manage internal maintenance. 

For more information, please refer to the online documentation: Asset management overview - Supply Chain Management | Dynamics 365 | Microsoft Docs

Regards,

Søren Vagn Andersen, Principal Group Program Manager, Microsoft Dynamics 365 Supply Chain Management, sorenand@microsoft.com

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Show status of Email activity on Case Form

In D365 the only way to see the status of an Email activity is to either expand the Email or wipe the mouse over the User Initials/Photo for each email. In 8.2 the status of each email appeared underneath the subject of each so it was easy to see which were draft and required action. Can we hav...

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Category: Service Management (43)

STATUS DETAILS
Needs Votes